Trail Magazine - Digital Editions

Every month, Trail is available
digitally for a variety of devices...

For Apple devices (iPad, iPhone) click below:

For Android devices, click below.

FAQs and App Support: Apple Devices

This below information deals with problems you may encounter with our Apple Newsstand edition. If we can’t help you here, please email us at the address at the bottom of the page and we’ll get back to you as soon as we can.

When will my subscription start?

As soon as your subscription has been confirmed, you should be able to access the current issue on sale. From that point forward, you’ll receive the relevant number of future issues within your subscription category.

Please note that you won’t be able to access any back issues on the newsstand as part of your subscription, though you will be able to purchase them individually, if you wish to do so, if they are available to be purchased.

How can I manage my Apple Newsstand subscription?

You can manage your Newsstand subscription here: http://support.apple.com/kb/HT4098 - it’s Apple’s troubleshooting page and has the answers to the queries we receive most often from readers. If you want to change the settings on your subscription, or cancel an auto-renew payment, advice on how to do it can be found there.

I want to cancel an auto-renew subscription payment – how do I do it?

Again, you can do that through subscription management here: http://support.apple.com/kb/HT4098

 How do I get a refund in the event of a billing problem?

All transactions made on Apple Newsstand or iTunes are handled by Apple. Because Apple is a third-party partner company of ours, and your purchase is made through your account with them, Bauer Media cannot refund or check any personal subscription / single issue purchase details made on the Apple Newsstand or iTunes.
We hope that this won’t happen, but should you be experiencing billing problems from Apple, or if you wish to claim a refund, Bauer will unfortunately be unable to help you. We therefore advise you get in touch with Apple directly. Here are some useful links that might help:

1. To manage your subscriptions, visit http://support.apple.com/kb/HT4098
2. For generic Apple iTunes support, and to see a list of query categories, see http://www.apple.com/support/itunes/ - including help from software downloads through to installation, purchasing, accounts and billing
3. If you wish to get in contact with Apple directly, visit http://www.apple.com/support/itunes/contact/ where you’ll be able to get support via email for any questions relating to purchase, billing, cards, codes and related topics

 My issue won’t download: what am I doing wrong?

Below are some tips for download related difficulties:

1. Always have sufficient storage space on your device for the download you’re about to attempt
2. Always use WiFi – not 3G – and check the connection speed is good, or you could timeout in the middle of the download. Don’t attempt downloads over the 3G phone network, as it probably won’t work and you run the risk of an enormous mobile phone bill!
3. Don’t try to download more than one magazine at any one time and don’t close an app during download, as this will stop it completing

 My magazine download has stuck… what should I do?

Again, check that your WiFi connection is decent. If it is and the problem continues, try the following solutions in order:

1. Stop the app running by double tapping the ‘Home’ button on your device
2. All active apps will appear in a row along the bottom of your device
3. Find the relevant app icon
4. Hold your finger on it until it begins to shake
5. A red circle will appear in the top left of the icon with a white ‘-‘ in it
6. Tap the ‘-‘ to stop the app running, then reboot the app and try the download again

If this doesn’t work, you should try deleting and reinstalling the app like this:

1. Delete the app by holding the icon in the Newsstand until it starts shaking
2. A black circle with a white ‘x’ will appear
3. Tap it and confirm you want to delete
4. Restart the device following a full power-off
5. Go onto the app store, then reinstall the app
6. When installed and in place on Newsstand, tap ‘Restore Purchases’, which can either be found in the bottom right of the app’s storefront (on the iPad) or when you tap the ‘cog’ button on the top right of the storefront (iPad and iPhone)
7. The message should appear, ‘Do you want to restore your previous purchases?’
8. Tap ‘Restore’ (you may need to re-input your Apple ID and password)
9. Apple should recognise you’ve bought those editions already and the storefront should give you access to the issues you’ve already bought
10. Download whichever issues you then wish to

I’ve deleted the app and tried restoring purchases – but it doesn’t recognise that I have already bought them. What should I do?

This is a very unlikely scenario. However, if your previous purchases are not recognised, no matter what you try, and whether you’re a subscriber or you buy issues one at a time, please get in touch with us via the App Support email address at the bottom of this page and we’ll investigate your individual case.

In the email, clearly stipulate that you cannot access your paid-for editions you’ve already paid for. If you can supply the following information, it would help us identify the problem quickly:

1. Version of the app you have installed
2. The version of iOS you’re using
3. The device you’re using (iPad2, iPhone 4, etc)
4. Your app’s licence number
5. To get the latter, simply go into ‘Settings’ and scroll down the left-hand column until you see the icons appear
6. Tap on the relevant icon and you’ll see your license code on the right
7. Don’t attempt to reinstall the app until you’ve then heard from us

An issue of my magazine has disappeared from Newsstand: what has gone wrong?

Have you recently performed a software upgrade/restore of your device? If so, it’s possible that  the issues have been taken down automatically by iTunes.

How much storage space is left on your device? Check your storage space – if you don’t have the requisite space left, issues will be removed without notification, which is a feature of iOS devices. But don’t worry! You can get them back.  Apple should be storing your purchases for you in the iCloud. Just go back into the App Store and reinstall it.

Can I re-download issues I’ve already bought?

Yes. These should be signified with a ‘cloud’ icon in the storefront of the app. If not, press the ‘Buy’ button and enter your iTunes password. You should get this message from Apple: “You’ve already purchased this. Tap OK to download again for free.”

Please note: depending on the iOS device you have, you might have to reboot the device itself completely, for the above solutions to work.

I’d like to read purchased magazines on a different iOS device…

No problem – if you bought Trail on your iPad, you’ll be able to read it on an iPhone, and vice versa. Also, if you upgrade your device, you’ll still be able to access the magazine ok.

The app crashes – what should I do?

It is possible, though unlikely, that your app may crash following download. If it does, try these following steps to resolve:

1. Double tap the Home button then tap and hold on the app. It will shake. Then tap it again and restart. If that doesn’t work…
2. …it could be because you have too many other apps running simultaneously. Kill them all and try again.
3. If that doesn’t work, uninstall the app, download it again from Newsstand, and try again. You’ll be asked for your iTunes password, upon which time you should be told, “You’ve already purchased this. Tap OK to download again for free”.

If the above does not solve your problem, again please contact Bauer with as much description as you can about the crash, including your license code (see answer to Q7), the version of iOS you’re using and the device you have. We will then investigate for you.

You can do that at the email address given at the bottom of this page. Please mention a description of how/when the crash occurs. This information may well help us ascertain what the problem might be.

I am currently a print subscriber and want to access digital editions on my iPad and iPhone as part of that subscription: can I?

Yes. To do that, you’ll need to register with Great Magazines, if you haven’t already. You’ll therefore need to set up a subscriber account on their website. Simply visit www.greatmagazines.co.uk and click on ‘Log in’ in the top right of the homepage. Here you’ll be given the option to sign in, or create an account. If you already have an account, sign in and follow the appropriate link to set up your free digital trial access. If you don’t, you’ll need to create one and then set up your digital access subsequently.

If you’re having any problems at any time here, get in touch with Great Magazines’ subscription customer service and they’ll be able to run through it all with you – here’s where you can do this http://www.greatmagazines.co.uk/store/custompage.asp?customid=671

Note: all digital access for print subscribers is free for a certain number of trial issues to start with. If you wish to continue with a print/digital access bundle after your trial, a small extra charge may be applied. This is because VAT is applicable to digital magazines, but not to print magazines!

The print magazine has a cover-mounted gift on it – do I get the same if I buy that edition on the Apple Newsstand?

Any kind of physical gift attached to the front cover of a print magazine cannot be offered to purchasers of that same issue on Apple Newsstand.

However, if you buy a digital only subscription via the www.greatmagazines.co.uk or www.greatmagazinesdigital.com websites, we are looking to offer free gifts as part of a digital only subscription, though conditions do apply (so read the small print).

Top tip: always check on these sites for the latest digital editions deal, as the cheapest subscription rates will always be available here. And as we’ve said, you might get a free gift!

Contact Bauer

If you’re still having problems and none of the above answers helps, then we have a dedicated email address which you can get in touch with:  trail@bauermedia.co.uk

Someone should be back in touch with you within 48 hours. Please state the issue you’re trying to download and what the problem is, specifically mentioning the device you’re using (iPad 1, 2, 3 etc) and the version of iOS you’ve got installed.

Many thanks for your custom – it is much appreciated!

FAQs and App Support: Android/GooglePlay

This below information deals with problems you may encounter with our Google Play Android edition. If we can’t help you here, please email us at the address at the bottom of the page and we’ll get back to you as soon as we can.

Which devices can I use to read a magazine purchased on Google Play Magazines?

You’ll be able to use pretty much any device that has the Android operating system. This covers a range of manufacturers, including phones and tablets made by:

 - Acer
 - Asus
 - HTC
 - Kindle Fire
 - LG
 - Motorola
 - Panasonic
 - Samsung
 - Sony & Sony-Ericsson

These are the key players in the Android operating system market. We cannot guarantee your device is compatible with our apps via Google Play Magazines – but all the major manufacturers’ devices will be.

How can I manage my Google Play Magazines subscription?

All information on managing your account, refunds and Google’s Customer Support service can be found here https://support.google.com/googleplay/answer/2583687?hl=en-GB&ref_topic=1689189

What purchase options do I have with Google Play?

You can buy the magazine in three ways:

a. Single issue
b. Monthly, recurring subscription (with a discount)
c. An annual subscription (with a bigger discount)

Simple. The subs options involve a recurring, automatic payment taken from your credit card either monthly, or annually.

How do I cancel an automatic subscriptionon Google Play Magazines?

It’s actually really easy and there are a number of ways you can manage your account and subscriptions. Google even has a help page dedicated solely to the subject, which is here: https://support.google.com/googleplay/answer/2583485?hl=en&p=magazines_cancelsub&rd=1

How do I get a refund in the event of a billing problem?

All transactions made on Google Play Magazines are handled by Google. Because Google is a third-party partner of ours, and your purchase is made through your account with them, Bauer Media cannot refund or check any personal subscription / single issue purchase details made on Google Play Magazines.

If you think you qualify for a refund, due to not being able to download an issue you’ve purchased, this is where you need to go: https://support.google.com/googleplay/?rd=2#contact=1

My issue won’t download: what am I doing wrong?

Below are some tips for download related difficulties:

1. Always have sufficient storage space on your device for the download you’re about to attempt
2. Always use WiFi – not 3G – and check the connection speed is good, or you could timeout in the middle of the download. Don’t attempt downloads over the 3G phone network, as it probably won’t work and you run the risk of an enormous mobile phone bill!
3. Don’t try to download more than one magazine at any one time!

If I lose or upgrade my device, will I be able to get the magazines I’ve bought?

Yes. Google says: ‘You can always re-sync your purchases onto another device. All your purchases are automatically stored in the cloud’. (In your ‘My Magazines’ section). So, in theory, you don’t have to worry as you should always be able to access the magazines you have bought via Google Play Magazines.

Again, if you need any support, contact Google direct here https://support.google.com/googleplay/?rd=2#contact=1

The print magazine has a cover-mounted gift on it – do I get the same if I buy that edition on Google Play?

Any kind of physical gift attached to the front cover of a print magazine cannot be offered to purchasers of that same issue on Google Play Magazine.

I’m a print subscriber. I’d like to view my magazines on my Android device as part of that subscription. Can I?

Not at this time. Though we are working at it, so please bear with us. We’re anticipating being able to offer print subscribers this facility soon.

Contact Bauer

If you’re still having problems and none of the above answers helps, then we have a dedicated email address which you can get in touch with:  trail@bauermedia.co.uk

Someone should be back in touch with you within 48 hours. Please state the issue you’re trying to download and what the problem is, specifically mentioning the device you’re using.

Many thanks for your custom – it is much appreciated!